At Alveque Peptides, we are committed to delivering high-quality research peptides safely and efficiently. This policy outlines important information regarding order processing, shipping, delivery timelines, and returns.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation email along with tracking details (where available).

Shipping Information

We offer secure and reliable shipping services to ensure your research products arrive in proper condition. Shipping times may vary depending on the destination, courier service, and customs procedures.

Estimated delivery timelines:

• Domestic Shipping: 2–5 business days

• International Shipping: 5–12 business days

Please note that delivery delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on your location and selected shipping method. Promotional offers such as free shipping on qualifying orders may be available from time to time.

Customs, Duties & Regulations

For international orders, customers are responsible for complying with local import regulations, taxes, and customs duties applicable in their country. Alveque Peptides is not responsible for delays or additional charges imposed by customs authorities.

Order Issues & Damaged Shipments

We recommend inspecting your order upon delivery. If your package arrives damaged, incorrect, or incomplete, please contact our support team within 48 hours of delivery with relevant details and photographic evidence where possible.

Returns & Exchanges

Due to the sensitive nature of research chemicals and laboratory compounds, we generally do not accept returns or exchanges once an order has been shipped.

However, exceptions may be considered in the following cases:

• Incorrect product received

• Product damaged during transit

• Verified quality or packaging issues

Approved cases may qualify for a replacement or store credit at our discretion.

Order Cancellation

Orders may be cancelled only before shipment confirmation. Once an order has been dispatched, cancellation requests cannot be processed.

Research Use Disclaimer

All products supplied by Alveque Peptides are intended strictly for laboratory and scientific research purposes only and are not approved for human or animal use.

Contact Support

For any shipping or returns related enquiries, please contact our customer support team through the website contact page. We aim to respond to all requests as quickly as possible.